| 客户电费托收正确率有效提升的理论研究及案例分析 |
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| 引用本文： | 王立群,吴薇,吕敏,黄蓓雯.客户电费托收正确率有效提升的理论研究及案例分析[J].山西科技,2014(4):68-70. |
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| 作者姓名： | 王立群 吴薇 吕敏 黄蓓雯 |
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| 作者单位： | 国网上海客户服务中心电费管理部; |
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| 摘 要： | 以某电力公司客户电费托收实际为例,创新性地运用鱼骨图和柏拉图分析法探讨了影响该公司电费托收正确率的主要因素,提出了解决问题的对策。
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| 关 键 词： | 电费托收 正确率 影响因素 电力公司 |
Theoretical Research and Case Analysis on the Effective Improvement of the Accuracy of Customer＇s Electric Charge Collection |
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| WANG Liqun;WU Wei;Lü Min;HUANG Beiwen.Theoretical Research and Case Analysis on the Effective Improvement of the Accuracy of Customer＇s Electric Charge Collection[J].Shanxi Science and Technology,2014(4):68-70. |
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| Authors: | WANG Liqun;WU Wei;Lü Min;HUANG Beiwen |
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| Institution: | WANG Liqun;WU Wei;Lü Min;HUANG Beiwen; |
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| Abstract: | rTaking a certain electric power company＇ s electric charge collection as an example,and making innovative use of fishbone diagram and Plato analysis,this paper probes into the main factors influencing the accuracy of this company＇ s electric charge collection,and puts forward some solutions. |
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| Keywords: | electric charge collection accuracy influencing factor power company |
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