| 顾客与员工的高满意度是饭店业发展的基石 |
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| 引用本文： | 李怀兰.顾客与员工的高满意度是饭店业发展的基石[J].芜湖职业技术学院学报,2004,6(2):87-89. |
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| 作者姓名： | 李怀兰 |
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| 作者单位： | 广西大学外语学院,广西,南宁,530000 |
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| 摘 要： | 饭店业是有关人和为人服务的行业。顾客与员工都满意是饭店追求的目标。顾客满意是以员工满意为基础的,员工满意最终为顾客满意服务。使顾客满意就是为顾客提供良好的体验环境和体验过程,使之留下一段美好回忆;员工满意在于个人需求得以实现,个人价值得以体现。
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| 关 键 词： | 满意 以人为本 个性化服务 大规模量身定制 |
| 文章编号： | 1009-1114(2004)-02-0087-03 |
| 修稿时间： | 2003年11月18 |
Satisfaction of Both Customers and Employees is the Source of Hotel Development |
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| LI Huai-lan.Satisfaction of Both Customers and Employees is the Source of Hotel Development[J].Journal of Wuhu Vocational Institute of Technology,2004,6(2):87-89. |
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| Authors: | LI Huai-lan |
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| Institution: | LI Huai-lan |
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| Abstract: | Hotel industry is an industry concerned with persons and of the service for persons. The goal of hotel is to satisfy customers and employees. To satisfy the customers is to provide good experience of the environment and the process, and let them have good memory. To satisfy employees is to make them get their needs and realize their personal values. |
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| Keywords: | satisfaction human-oriented personalized service mass-customization |
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