| 以呼叫中心为基础的95598电力客户服务系统 |
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| 引用本文： | 陈淑鑫,尚书智.以呼叫中心为基础的95598电力客户服务系统[J].齐齐哈尔大学学报(自然科学版),2004,20(1):67-70. |
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| 作者姓名： | 陈淑鑫 尚书智 |
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| 作者单位： | 1. 齐齐哈尔大学,齐齐哈尔,161006
2. 齐齐哈尔电业局客户服务中心,齐齐哈尔,161005 |
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| 摘 要： | 本文介绍了以计算机强大的信息处理功能为基础，综合运用传统语音、IP电话、电子邮件、传真等多种通信手段，融计算机技术、网络技术和通信技术于一体，建立的以呼叫中心为基础的电力综合业务服务系统。实践证明：该系统运行稳定，有很好的发展前景。
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| 关 键 词： | 呼叫中心 计算机电话集成 交互式语音应答 电力客户服务系统 网络 通信 |
| 文章编号： | 1007-984X(2004)01-0067-04 |
| 修稿时间： | 2003年10月20 |
The client service system of electric power base on call center |
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| Chen Shu-xin Shang Shu-zhi.The client service system of electric power base on call center[J].Journal of Qiqihar University(Natural Science Edition),2004,20(1):67-70. |
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| Authors: | Chen Shu-xin Shang Shu-zhi |
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| Abstract: | The introduction of this issue makes basis for the functions with handling computer powerful information ,synthesize to apply various communication means, traditional speech sound , IP telephone, Email, Facsimile, etc, melt computer technology, network technology and communication technology, so as the service system of electric power integrated business is based on Call center. The practice proves that the systematic not only operates stabilize but also has very good genetical prospect. |
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| Keywords: | call center computer telephone integrated interactive speech sound reply customer service |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
