| 高校图书馆以人为本的服务创新及个性化服务 |
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| 引用本文： | 劳佳.高校图书馆以人为本的服务创新及个性化服务[J].科技咨询导报,2011(13):213-214. |
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| 作者姓名： | 劳佳 |
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| 作者单位： | 中国环境管理干部学院,河北秦皇岛,066000 |
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| 摘 要： | 高校图书馆的服务创新应坚持以人为本的个性化服务理念,重点做好以下工作:将读者纳入图书馆管理体系,提高读者满意度;建立共建共享模式,加强图书馆网络服务功能;营造人性化的服务环境,制定人性化规章制度;对研究型读者提供有特色的服务,以此不断提高高校图书馆服务工作的质量和效率.
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| 关 键 词： | 以人为本 个性化服务 研究型读者 高校图书馆 |
University library people-oriented service innovation and personalized service |
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| Lao Jia.University library people-oriented service innovation and personalized service[J].Science and Technology Consulting Herald,2011(13):213-214. |
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| Authors: | Lao Jia |
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| Institution: | Lao Jia(Environmental Management College of China Qinhuangdao 066000) |
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| Abstract: | University library service innovation should adhere to the people-centered personalized service concept,focusing on the following jobs:will the reader into the library management system,enhances the reader satisfaction,Establish the co-construction and sharing mode,strengthen library network service function,Create humanized service environment,formulate the humanized rules;In research-type provides readers with distinctive sevice,to continuously improve academic library service quality and efficiency. |
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| Keywords: | People-oriented Personalized service Research the audience University library |
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