| 图书馆用户满意分析 |
| |
| 引用本文： | 沈光亮.图书馆用户满意分析[J].科技情报开发与经济,2004,14(4):42-43. |
| |
| 作者姓名： | 沈光亮 |
| |
| 作者单位： | 洛阳工业高等专科学校图书馆,河南省洛阳市,471003 |
| |
| 摘 要： | 用户满意是用户对图书馆工作的评价，用户利用图书馆的效果即用户满意度。图书馆用户满意受到用户对图书馆的期望、用户能力和图书馆工作质量等多方面因素的影响。最大限度地提高用户满意度是图书馆工作的目标。
|
| 关 键 词： | 图书馆工作 信息服务 用户满意 用户评价 |
| 文章编号： | 1005-6033(2004)04-0042-02 |
| 修稿时间： | 2003年12月30 |
Analysis on the Satisfaction of Library Users |
| |
| SHEN Guang liang.Analysis on the Satisfaction of Library Users[J].Sci-Tech Information Development & Economy,2004,14(4):42-43. |
| |
| Authors: | SHEN Guang liang |
| |
| Institution: | SHEN Guang liang |
| |
| Abstract: | The satisfaction of users is the evaluation of users on library work, and the level of satisfaction means the effect that the users use the library. The satisfaction of library users is influenced by the users' expectation on the library, users' ability and library's work quality, etc. To increase the level of satisfaction as much as possible is the aim of library work. |
| |
| Keywords: | library work information service user satisfaction user evaluation |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
