| ORGANIZATIONAL LEARNING AND VENDOR SUPPORT QUALITY BY THE USAGE OF APPLICATION SOFTWARE PACKAGES： A STUDY OF ASIAN ENTREPRENEURS |
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| 作者姓名： | Nelson Oly NDUBISI Omprakash K.GUPTA Samia MASSOUD |
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| 作者单位： | Universiti Malaysia Sabah Kota Kinabalu，Sanah，Malaysia，Prairie View A & M University Prairie View，TX 77446，U.S.A，Prairie View A & M University Prairie View，TX 77446，U.S.A |
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| 摘 要： | In this paper we study how organizational learning impacts organizational behavior, and howvendor support quality enhances product adoption and usage behavior.These constructs were verifiedusing Application Software Packages(ASP)-a prewritten, precoded, commercially available set ofprograms that eliminates the need for individuals or organizations to write their own softwareprograms for certain functions. The relationship between ASP usage, usage outcomes and useprocesses were also investigated. Two hundred and ninety-five Chinese, Indian, and Malayentrepreneurships were studied. It was found that usage outcome strongly determines usage, while useprocess has only an indirect relationship (via outcome) on usage. The impact of organizational learningand vendor service quality on usage, usage outcome, and use process were robust. Theoretical andpractical implications of the research are discussed.
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| 关 键 词： | 组织学习 产品质量 软件包 亚洲 企业家 企业管理 |
| 收稿时间： | 31 March 2005 |
Organizational learning and vendor support quality by the usage of application software packages: A study of Asian entrepreneurs |
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| Nelson Oly NDUBISI,Omprakash K.GUPTA,Samia MASSOUD.Organizational learning and vendor support quality by the usage of application software packages: A study of Asian entrepreneurs[J].Journal of Systems Science and Systems Engineering,2003,12(3):314-331. |
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| Authors: | Nelson Oly Ndubisi Omprakash K Gupta Samia Massoud |
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| Institution: | 1. Universiti Malaysia Sabah Kota Kinabalu, Sabah, Malaysia
2. Prairie View A&M University Prairie View, TX 77446, U.S.A |
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| Abstract: | In this paper we study how organizational learning impacts organizational behavior, and how vendor support quality enhances product adoption and usage behavior. These constructs were verified using Application Software Packages (ASP) - a prewritten, precoded, commercially available set of programs that eliminates the need for individuals or organizations to write their own software programs for certain functions. The relationship between ASP usage, usage outcomes and use processes were also investigated. Two hundred and ninety-five Chinese, Indian, and Malay entrepreneurships were studied. It was found that usage outcome strongly determines usage, while use process has only an indirect relationship (via outcome) on usage. The impact of organizational learning and vendor service quality on usage, usage outcome, and use process were robust. Theoretical and practical implications of the research are discussed. |
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| Keywords: | Organizational learning vendor support quality application software packages Asian entrepreneurship |
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