| 论导入ISO9001的供电企业的服务质量的提高 |
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| 引用本文： | 黎昀.论导入ISO9001的供电企业的服务质量的提高[J].邵阳学院学报(自然科学版),2005,2(4):103-105. |
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| 作者姓名： | 黎昀 |
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| 作者单位： | 邵阳学院,湖南,邵阳,422004 |
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| 摘 要： | 随着供电企业质量管理体系标准的导入和全面实施．供电企业质量管理的突出问题已经显现，供电企业不但要为顾客提供高质量的电能，同时也应为顾客提供高质量的服务．因此对已建立了质量管理体系的供电企业服务质量的改进进行研究具有重要意义．本文给出了导入ISO9001：2000标准的供电企业持续改进供电服务质量的五大举措．
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| 关 键 词： | 供电企业 服务质量 持续改进 |
| 文章编号： | 1672-7010（2005）04-0103-03 |
| 收稿时间： | 2005-09-10 |
| 修稿时间： | 2005年9月10日 |
On Improvement of Service Quality of Power-supplying Enterprises under ISO9001 Standard |
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| LI Yun.On Improvement of Service Quality of Power-supplying Enterprises under ISO9001 Standard[J].Journal of Shaoyang University:Science and Technology,2005,2(4):103-105. |
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| Authors: | LI Yun |
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| Abstract: | With the introduction and implementation of quality management system standard for power-supplying enterprises,the outstanding problems of quality management in power-supplying enterprises have appeared.Powersupplying enterprises should offer customers not only high-quality power,but also high-quality service.Therefore,it's fairly meaningful to research on the improvement of the service quality of power-supplying enterprises under the built quality management system.In this paper were offered five measures of continuously developing the service quality to the power-supplying enterprises under Standard ISO9001: 2000. |
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| Keywords: | power - supplying enterprises service quality constant improvement |
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