| 试论高速公路无理投诉的受理 |
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| 引用本文： | 仪振刚.试论高速公路无理投诉的受理[J].科技情报开发与经济,2004,14(5):234-235. |
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| 作者姓名： | 仪振刚 |
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| 作者单位： | 山西省高速公路管理局运城管理处 |
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| 摘 要： | 分析了高速公路管理中无理投诉产生的具体原因，探讨了避免无理投诉的有效途径，提出受理无理投诉应具有真诚的态度，坚持微笑服务，提高高速公路的管理水平和服务水平。
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| 关 键 词： | 高速公路 路政管理 无理投诉 投诉受理 |
| 文章编号： | 1005-6033(2004)05-0234-02 |
| 修稿时间： | 2004年2月17日 |
Discussion on the Acceptance of Unreasonable Complaints of Superhighway |
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| YI Zhen-gang.Discussion on the Acceptance of Unreasonable Complaints of Superhighway[J].Sci-Tech Information Development & Economy,2004,14(5):234-235. |
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| Authors: | YI Zhen-gang |
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| Institution: | YI Zhen-gang |
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| Abstract: | This paper analyzes on the concrete reasons of the unreasonable comp laints in the management of the superhighway, probes into some effective ways of avoiding the unreasonable complaints, and points out that the related personnel should accept the unreasonable complaints with sincere attitude, uphold the smi ling service, and increase the level of the management and service of the superh ighway. |
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| Keywords: | superhighway superhighway administration unreasonable complaint acceptance of complaint |
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