谈高校图书馆的读者服务工作

针对目前高校图书馆读者服务工作中存在的主动服务意识不强，热情不高，对待读者的提问没有耐心以及处理读者违章时得理不让人等问题，提出在服务中应坚持“三心”（热心、耐心、爱心），强化“二意”（服务意识和服务质量意识），从而提高服务水平。

Talking about the Service for Readers of University Library

In the light of the problems existing in the service for readers of university library such as the weak consciousness of the active service, the lower enthusiasm, the lack of patient for readers' questioning, and the irrational manners in treating readers'behaviors against the regulations, etc., this paper puts forward some measures for increasing the service level, which include persisting in the enthusiasm, patient and affection in the service, and strengthening the consciousness of service and consciousness of service quality.