| 基于语音卡的呼叫中心系统设计和实现 |
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| 引用本文： | 赵剑冬,黄战,谭志敏.基于语音卡的呼叫中心系统设计和实现[J].暨南大学学报,2004,25(5):552-556,561. |
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| 作者姓名： | 赵剑冬 黄战 谭志敏 |
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| 作者单位： | 暨南大学计算机科学系,广东,广州,510632 |
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| 摘 要： | 针对目前CTI应用中比较广泛的呼叫中心，利用分层设计的思想和数据库、动态链接库技术，设计出基于语音卡的呼叫中心的一个通用程序架构，适用于广大中小规模呼叫中心的建设，能有效缩短呼叫中心建设周期和提高软件开发效率．
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| 关 键 词： | 呼叫中心 语音卡 分层设计 节点配置 程序架构 |
| 文章编号： | 1000-9965(2004)05-0552-05 |
Design and implementation of Callcenter based on Voice Card |
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| ZHAO Jian-dong,HUANG Zhan,TAN Zhi-min.Design and implementation of Callcenter based on Voice Card[J].Journal of Jinan University(Natural Science & Medicine Edition),2004,25(5):552-556,561. |
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| Authors: | ZHAO Jian-dong HUANG Zhan TAN Zhi-min |
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| Abstract: | Callcenter system development based on CTI technology has become popular. A universal programming architecture for Callcenter based on Voice Card is discussed herein. It can be applied in many small or middle scale Callcenter development that may shorten the system development period and promote the software efficiency. |
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| Keywords: | callcenter multiple-layers design universal node configure programming architecture |
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