| 基于服务礼仪理念的公共图书馆服务技巧 |
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| 引用本文： | 张燕,陈天伦.基于服务礼仪理念的公共图书馆服务技巧[J].科技情报开发与经济,2012,22(12):27-28. |
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| 作者姓名： | 张燕 陈天伦 |
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| 作者单位： | 浙江图书馆,浙江杭州,310007 |
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| 摘 要： | 公共图书馆的服务礼仪作为一种行为准则,具有明显的规范性和可操作性特点。基于服务礼仪理念,从观察技巧、微笑技巧、倾听技巧、语言技巧、形体技巧等几个方面探讨了公共图书馆的服务技巧。
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| 关 键 词： | 公共图书馆 图书馆服务 服务礼仪 服务技巧 |
Public Library' s Service Skills Based on the Concept of Service Etiquette |
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| ZHANG Yan
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CHEN Tian-lun.Public Library' s Service Skills Based on the Concept of Service Etiquette[J].Sci-Tech Information Development & Economy,2012,22(12):27-28. |
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| Authors: | ZHANG Yan CHEN Tian-lun |
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| Institution: | ZHANG Yan,CHEN Tian-lun |
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| Abstract: | Public library’s service etiquette,being as a standard of behavior,has clear normative and operational characteristics.Based on the concept of service etiquette,this paper probes into the service skills of public library from aspects of observation skills,smiling skills,listening skills,language skills,and physique skills. |
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| Keywords: | public library service of library service etiquette service skills |
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