| 导游职业的情商因素分析 |
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| 引用本文： | 张玲.导游职业的情商因素分析[J].沈阳大学学报,2008,20(6):60-62. |
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| 作者姓名： | 张玲 |
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| 作者单位： | 大连教育学院,学历教育中心,辽宁,大连,116021 |
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| 摘 要： | 从导游工作特点对情商的要求，导游角色职能体现的情商要求和导游服务质量标准体现的情商要求三个方面分析了导游职业的情商因素，提出了导游员应具有积极正确的情感倾向，较强的情绪管理能力、移情能力、人际交往能力，敏捷的反应能力等。
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| 关 键 词： | 导游 导游服务 导游员情商 |
Analysis on EQ Factors of Tour-guide Profession |
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| ZHANG Ling.Analysis on EQ Factors of Tour-guide Profession[J].Journal of Shenyang University,2008,20(6):60-62. |
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| Authors: | ZHANG Ling |
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| Institution: | ZHANG Ling(Center of Education,Dalian Education College,Dalian 116021,China) |
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| Abstract: | The emotional quotient(EQ) factors in tour-guide profession are analyzed in three aspects,i.e.the EQ requirement of the guidance work,the guide role function,and the standard of guidance service quality.The guidance work has many features such as connection,service,correlation,changing,and diverse.The tour-guides should possess rich emotion and the ability of emotional adjustment,communication and quick reflection. |
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| Keywords: | Tour-guidance service guide emotional quotient(E Q ) |
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