| 家电行业售后服务的问题与对策研究 |
| |
| 引用本文： | 高新伟,侯文霞. 家电行业售后服务的问题与对策研究[J]. 科技情报开发与经济, 2008, 18(19): 111-113 |
| |
| 作者姓名： | 高新伟 侯文霞 |
| |
| 作者单位： | 中国石油大学(华东)经济管理学院,山东青岛,266555 |
| |
| 摘 要： | 在调查售后服务活动结果的基础上,分析了家电行业售后服务存在的问题,提出了解决售后服务问题的对策。
|
| 关 键 词： | 家电行业 售后服务体系 配件管理 |
Research on the After-sale Service of Home Electrical Appliance Industries and the Countermeasures |
| |
| GAO Xin-wei,HOU Wen-xia. Research on the After-sale Service of Home Electrical Appliance Industries and the Countermeasures[J]. Sci-Tech Information Development & Economy, 2008, 18(19): 111-113 |
| |
| Authors: | GAO Xin-wei HOU Wen-xia |
| |
| Affiliation: | GAO Xin-wei, HOU Wen-xia |
| |
| Abstract: | Based on the results of the investigation on the after-sale service activities, this paper analyzes the problems existing in the after-sale service of home electrical appliance industries, and advances some countermeasures for solving the problems in the after-sale service. |
| |
| Keywords: | home electrical appliance industry after-sale service system accessories management |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
