| 零缺点质量管理在提高高校图书馆服务质量中的应用 |
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| 引用本文： | 刘清华. 零缺点质量管理在提高高校图书馆服务质量中的应用[J]. 科技情报开发与经济, 2006, 16(3): 15-17 |
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| 作者姓名： | 刘清华 |
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| 作者单位： | 华南师范大学图书馆,广东,广州,510631 |
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| 摘 要： | 知识经济时代,市场竞争异常激烈,高校图书馆要在激烈的竞争中取胜就必须提高其服务质量。在阐述零缺点质量管理理论的基础上,结合高校图书馆的服务现状,探讨了如何提高高校图书馆服务质量的问题。
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| 关 键 词： | 零缺点质量管理 高校图书馆 服务质量 |
| 文章编号： | 1005-6033（2006）03-0015-03 |
| 收稿时间： | 2005-11-01 |
| 修稿时间： | 2005-11-01 |
The Application of the Zero-defect Quality Control in Improving University Library's Service Quality |
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| LIU Qing-hua. The Application of the Zero-defect Quality Control in Improving University Library's Service Quality[J]. Sci-Tech Information Development & Economy, 2006, 16(3): 15-17 |
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| Authors: | LIU Qing-hua |
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| Affiliation: | LIU Qing-hua |
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| Abstract: | In the knowledge economy times,the market competition is very drastic.University library,which wants to win in the drastic competition,must improve its service quality.This paper expounds the theory of zero-defect quality control,and connecting with the present situation of university library's service,probes into the problem of how to improve university library's service quality. |
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| Keywords: | zero-defect quality control university library service quality |
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