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国立科研机构后勤服务需求分析
引用本文:阮飞,梁睿,王德卿. 国立科研机构后勤服务需求分析[J]. 科技促进发展, 2018, 14(12): 1193-1200
作者姓名:阮飞  梁睿  王德卿
作者单位:中国科学院大学经济与管理学院,中国科学院大学经济与管理学院,中国科学院大学经济与管理学院
基金项目:中科院科学院知识创新项目(Y729038EB1):科研院所治理与体制机制研究,负责人:董纪昌。
摘    要:随着后勤服务社会化改革进程的加快,高校教职工及学生对后勤服务水平的要求越来越高,高校后勤自身需要不断调整,使其服务管理水平越来越完善。近年来逐渐扩大的高校规模给教职工社区和高校食堂服务带来了新的问题。为了提高后勤服务的质量和水平,本文通过对问卷调查的结果分析,提出了中国科学院有针对性的后勤服务需求策略。

关 键 词:高校后勤服务  满意度  需求分析

Analysis of Logistics Service Needs of National Research Institutions
RUAN Fei,LIANG Rui and WANG Deqin. Analysis of Logistics Service Needs of National Research Institutions[J]. Science & Technology for Development, 2018, 14(12): 1193-1200
Authors:RUAN Fei  LIANG Rui  WANG Deqin
Affiliation:School of Economics and Management, University of Chinese Academy of Sciences,School of Economics and Management, University of Chinese Academy of Sciences and School of Economics and Management, University of Chinese Academy of Sciences
Abstract:With the acceleration of the process of logistics socialization reform, the requirements of college teachers and students on logistics service and management level are getting higher and higher, and the logistics of colleges and universities themselves need to be constantly adjusted to make their service management level scientific, procedural and professional. Claim. The expansion of the scale of colleges and universities in recent years has brought new problems to the management of student communities and canteens. In order to improve the quality and level of logistics services, this paper proposes the ways and strategies for the targeted logistics satisfaction improvement of the Chinese Academy of Sciences through in-depth analysis of the results of the questionnaire.
Keywords:university logistics service   satisfaction   demand analysis
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