| 第三方物流顾客感知质量评价模型与指标体系实证研究 |
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| 引用本文： | 李爱国,彭其渊,黄建宏.第三方物流顾客感知质量评价模型与指标体系实证研究[J].世界科技研究与发展,2007,29(3):87-94. |
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| 作者姓名： | 李爱国 彭其渊 黄建宏 |
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| 作者单位： | 重庆师范大学经济与管理学院,重庆,400047;西南交通大学经济管理学院,成都,610031;西南交通大学交通运输学院,成都,610031;哈尔滨工业大学深圳研究生院,深圳,518055 |
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| 基金项目： | 重庆师范大学校科研和教改项目 |
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| 摘 要： | 在专家和顾客访谈的基础上,参考INDSERV量表制定包含十六个题项的第三方物流顾客感知质量调查问卷,然后收集数据并利用SPSS11.5软件进行探索性因子分析,抽取出四个第三方物流顾客感知质量评价公因子,分别命名为潜在质量、硬的过程质量、软的过程质量和结果质量.再使用LISREL8.54统计软件作验证性因子分析和二阶因子分析,结果表明潜在质量、硬的过程质量、软的过程质量和结果质量同属于一个高阶变量,称之为第三方物流顾客感知质量.基于此,最终确定＂第三方物流顾客感知质量评价模型＂及其指标体系.
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| 关 键 词： | 第三方物流顾客感知质量 探索性因子分析 验证性因子分析 二阶因子分析 |
Exploratory Study on Measurement of Customer Perceived Service Quality in Third Party Logistics(TPL) |
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| LI Aiguo,PENG Qiyuan,HUANG Jianhong.Exploratory Study on Measurement of Customer Perceived Service Quality in Third Party Logistics(TPL)[J].World Sci-tech R & D,2007,29(3):87-94. |
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| Authors: | LI Aiguo PENG Qiyuan HUANG Jianhong |
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| Institution: | 1. School of Economics and Management, Chongqing Normal University, Chongqing 400047 ; 2. School of Economics and Management, Southwest Jiaotong University, Chengdu 610031 ; 3. School of Traffic and Transportation, Southwest Jiaotong University, C hengdu 610031 ; 4. Shenzhen Graduate School, Harbin Institute of Techonology, Shenzhen 518055 |
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| Abstract: | On the basis of interview with experts and customers and INDSERV scale,we developed a 16-items survey questionnaires for TPL quality.After the data collection ,we used SPSS11.5 software for exploratory factor analysis and abstract four public factors of TPL quality.That four public factors respectively were potential quality,hard process quality,soft process quality and output quality.Then,we use LISREL8.54 Statistical Software for confirmatory factor analysis and second-order confirmatory factor analysis and we found that the four public factors belong to a higher order factor which we call customer perceived quality of Third party logistics.Based on these,we have determined the "customer perceived quality evaluation model of Third party logistics" finally. |
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| Keywords: | Customer Perceived Service Quality in TPL exploratory factor analysis confirmatory factor analysis second-older confirmatory factor analysis |
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