| 论饭店业从业人员的服务意识 |
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| 引用本文： | 潘超平.论饭店业从业人员的服务意识[J].山东师范大学学报(自然科学版),2007,22(3):102-103,114. |
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| 作者姓名： | 潘超平 |
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| 作者单位： | 山东大学学术交流中心,250100,济南 |
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| 摘 要： | 通过对饭店服务人员服务意识的定义，阐述服务意识对服务人员服务能力和服务质量的影响；通过分析服务人员良好服务意识的具体表现，提出提高饭店服务人员服务意识的途径和方法．
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| 关 键 词： | 饭店业 服务 服务意识 |
| 修稿时间： | 2006-11-10 |
ON STUDY OF THE DEDICATION CONSCIOUSNESS FOR THE PERSONNEL STAFF ENGAGED IN THE SERVICE ENTERPRISES |
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| Pan Chaoping.ON STUDY OF THE DEDICATION CONSCIOUSNESS FOR THE PERSONNEL STAFF ENGAGED IN THE SERVICE ENTERPRISES[J].Journal of Shandong Normal University(Natural Science),2007,22(3):102-103,114. |
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| Authors: | Pan Chaoping |
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| Institution: | Academic Exchange Center of Shandong University, 250014, Jinan, China |
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| Abstract: | The paper has given a primary definition for the concept of Dedication Consciousness (DC) of hotel personnel staff. Based on this, some effects of the DC on promotion of capacities and reception qualities to the service personnel staff were expatiated. Related manifest in detail of personnel staff were investigated and employed for this study. Finally, the approaches and measurements how to improve the DC of hotel staff were proposed. |
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| Keywords: | hotel enterprises services dedication consciousness (DC) |
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