| 利用LibQUAL＋R进行图书馆服务质量评价——以云南农业大学图书馆为例 |
| |
| 引用本文： | 贺兰芳,王发文,曹克玲.利用LibQUAL＋R进行图书馆服务质量评价——以云南农业大学图书馆为例[J].科技情报开发与经济,2010,20(7):30-32. |
| |
| 作者姓名： | 贺兰芳 王发文 曹克玲 |
| |
| 作者单位： | 云南农业大学图书馆,云南昆明,650201 |
| |
| 摘 要： | 以LibQUAL＋R为工具,依据25个问卷调查指标,分析了云南农业大学图书馆服务质量中存在的突出问题,并提出了相应的改进措施,同时还探讨了利用LibQUAL＋R进行图书馆服务质量评价的可行性。
|
| 关 键 词： | LibQUAL＋R 图书馆服务 服务质量评价 |
Evaluating the Service Quality of Library by Using LibQUAL+R——Taking Yunnan Agricultural University's Library as an Example |
| |
| HE Lan-fang,WANG Fa-wen,CAO Ke-ling.Evaluating the Service Quality of Library by Using LibQUAL+R——Taking Yunnan Agricultural University''s Library as an Example[J].Sci-Tech Information Development & Economy,2010,20(7):30-32. |
| |
| Authors: | HE Lan-fang WANG Fa-wen CAO Ke-ling |
| |
| Institution: | HE Lan-fang,WANG Fa-wen,CAO Ke-ling |
| |
| Abstract: | Using LibQUAL+R as the tool, and according to 25 indexes of questionnaire survey, this paper analyzes the obvious problems existing in the service quality of the library of Yunnan Agricultural University, puts forward some corresponding solutions, and probes into the feasibility of using LibQUAL+R to evaluate the service quality of library. |
| |
| Keywords: | LibQUAL+R library service service quality evaluation |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
