Optimal design for a retrial queueing system with state-dependent service rate

This paper considers a single server retrial queue in which a state-dependent service policy is adopted to control the service rate. Customers arrive in the system according to a Poisson process and the service times and inter-retrial times are all exponentially distributed. If the number of customers in orbit is equal to or less than a certain threshold, the service rate is set in a low value and it also can be switched to a high value once this number exceeds the threshold. The stationary distribution and two performance measures are obtained through the partial generating functions. It is shown that this state-dependent service policy degenerates into a classic retrial queueing system without control policy under some conditions. In order to achieve the social optimal strategies, a new reward-cost function is established and the global numerical solutions, obtained by Canonical Particle Swarm Optimization algorithm, demonstrate that the managers can get more benefits if applying this state-dependent service policy compared with the classic model.