| 两类具有失约现象的预约系统的性能比较 |
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| 引用本文： | 孙微,李世勇.两类具有失约现象的预约系统的性能比较[J].燕山大学学报,2012,36(4):358-364. |
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| 作者姓名： | 孙微 李世勇 |
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| 作者单位： | 燕山大学经济管理学院,河北秦皇岛,066004 |
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| 基金项目： | 国家自然科学基金资助项目(71101124);河北省自然科学基金资助项目(G2012203068);河北省教育厅资助科研项目(Z2011147,2011120);秦皇岛市软科学研究计划资助项目(201101A550) |
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| 摘 要： | 给出了关于具有失约现象的预约排队模型S(2,)/M/1和S(3,p)/M/1的系统性能的进一步讨论,应用仿真方法对两个模型进行深入探讨并给出详尽的数值性能分析以及两个模型的比对效果.同时,分别比较了两类临界值并量化了失约现象对顾客平均等待时间和系统损耗的影响.
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| 关 键 词： | 预约排队 失约现象 性能分析 |
Comparison of two-kind appointment scheduling systems with no-shows |
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| SUN Wei
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LI Shi-yong.Comparison of two-kind appointment scheduling systems with no-shows[J].Journal of Yanshan University,2012,36(4):358-364. |
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| Authors: | SUN Wei LI Shi-yong |
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| Institution: | (College of Economics and Management,Yanshan University,Qinhuangdao,Hebei 066004,China) |
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| Abstract: | Further discussion about the performance measures of the S(2,p)/M/1 and S(3,p)/M/1 systems are given in this paper.Detailed numerical performance analysis and especially comparison between S(3,p)/M/1 with no-show and S(2,p)/M/1 without no-show is presented in the paper.Two kinds of critical values are also compared and the impact of no-shows on customers’ expected waiting times and costs is quantified. |
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| Keywords: | appointment scheduling no-shows performance analysis |
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