| 图书馆读者投诉及应对处理措施 |
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| 引用本文： | 姜志平.图书馆读者投诉及应对处理措施[J].科技情报开发与经济,2014(8):46-48. |
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| 作者姓名： | 姜志平 |
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| 作者单位： | 扬州大学图书馆; |
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| 摘 要： | 介绍了图书馆读者投诉的内涵和形式,分析了引发图书馆读者投诉的因素,提出了图书馆读者投诉的应对处理措施.
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| 关 键 词： | 图书馆 读者投诉 处理措施 |
Study on Library Readers＇ Complaints and Solutions |
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| JIANG Zhiping.Study on Library Readers＇ Complaints and Solutions[J].Sci-Tech Information Development & Economy,2014(8):46-48. |
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| Authors: | JIANG Zhiping |
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| Institution: | JIANG Zhiping |
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| Abstract: | This paper introduces the connotations and forms of library readers＇ complaints, analyzes the factors causing library readers＇ complaints, and puts forward some solutions for dealing with library readers＇ complaints. |
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| Keywords: | library readers＇ complaints solution |
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