| 数字参考咨询的质量控制与评价研究 |
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| 引用本文： | 单冠贤. 数字参考咨询的质量控制与评价研究[J]. 科技情报开发与经济, 2010, 20(7): 6-8 |
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| 作者姓名： | 单冠贤 |
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| 作者单位： | 南京航空航天大学图书馆,江苏南京,210016 |
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| 摘 要： | 介绍了数字参考咨询的现状和重要性,阐述了国内外图书馆数字参考咨询的质量控制与评价模式,指出了我国数字参考咨询质量控制与评价面临的问题,对图书馆做好数字参考咨询质量控制与评价给出了建议和对策。
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| 关 键 词： | 参考咨询 数字参考咨询 质量控制 质量评价 |
Study on Quality Control and Evaluation of Digital Reference Service |
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| SHAN Guan-xian. Study on Quality Control and Evaluation of Digital Reference Service[J]. Sci-Tech Information Development & Economy, 2010, 20(7): 6-8 |
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| Authors: | SHAN Guan-xian |
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| Affiliation: | SHAN Guan-xian |
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| Abstract: | This paper introduces the present situation and the importance of digital reference service, expounds the quality control and evaluation models of digital reference service adopted by the libraries at home and abroad, points out some problems existing in the quality control and evaluation of digital reference service in China, and puts forward some suggestions and countermeasures for doing well the quality control and evaluation of digital reference service of the library. |
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| Keywords: | reference service digital reference service quality control quality evaluation |
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