| 基于阈值的电力营业厅服务质量监控预警系统研究 |
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| 引用本文： | 张青林,夏云若,胥飞,邵仕泉.基于阈值的电力营业厅服务质量监控预警系统研究[J].四川理工学院学报(自然科学版),2011(6):652-655. |
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| 作者姓名： | 张青林 夏云若 胥飞 邵仕泉 |
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| 作者单位： | 德阳电业局电费管理中心;西南民族大学电气信息工程学院 |
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| 基金项目： | 中央高校基本科研业务费专项项目(11NZYQN14) |
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| 摘 要： | 消费者个性化需求和行业的激烈竞争使得供电企业逐渐开始注重提高服务质量.作为企业形象的一个最好展示平台,电力营业厅的服务质量尤为重要.通过分析电力营业厅的业务流程,提出了基于阈值的电力营业厅服务质量监控预警系统模型.基于该系统,能够及时地了解电力营业厅的服务质量水平,促使管理人员尽快提出改善建议,从而提高消费者的满意度.
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| 关 键 词： | 阈值 电力营业厅 服务质量 监控 |
Research on Early Warning System of Service Quality Monitoring in Power Business Hall Based on the Threshold |
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| ZHANG Qing-lin,XIA Yun-ruo,XU Fei,SHAO Shi-quan.Research on Early Warning System of Service Quality Monitoring in Power Business Hall Based on the Threshold[J].Journal of Sichuan University of Science & Engineering:Natural Science Editton,2011(6):652-655. |
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| Authors: | ZHANG Qing-lin XIA Yun-ruo XU Fei SHAO Shi-quan |
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| Institution: | 1.Management Center of Electric Charge in Power Bureau of Deyang,Deyang 618000,China;2.College of Electrical & Information Engineering,Southwest University for Nationalities,Chengdu 610041,China) |
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| Abstract: | The individual needs of the consumers and the fierce competition in the industry require the power supply enterprise to begin to pay attention to improve service quality.As one of the best platforms displaying enterprise image,the service quality of the power business hall is particularly important.The business process in power business hall is analysed an early warning system model monitoring service quality in power business hall based on the threshold is put forward.The realization of the system is very important to understand service quality of the power business hall in time and to provide suggestion for management personnel as soon as possible,so as to improve the customers' satisfaction. |
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| Keywords: | threshold power business hall service quality monitoring |
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