| 基于联立方程的社区满意度模型 |
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| 引用本文： | 耿金花,高齐圣.基于联立方程的社区满意度模型[J].系统工程,2007,25(3):111-114. |
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| 作者姓名： | 耿金花 高齐圣 |
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| 作者单位： | 青岛大学,复杂性科学研究所,山东,青岛,266071 |
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| 基金项目： | 国家自然科学基金;高等学校博士学科点专项科研项目 |
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| 摘 要： | 在分析社区质量特性的基础上,将顾客满意度和忠诚度的概念引入到社区管理中.采用因子分析法提取影响满意度和忠诚度的潜在变量,然后对它们与满意度和忠诚度进行回归,建立了一个递归联立方程模型,最后结合青岛市社区满意度实例进行了实证研究.
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| 关 键 词： | 因子分析 联立方程 社区满意度 社区忠诚度 |
| 文章编号： | 1001-4098（2007）03-0111-04 |
| 修稿时间： | 2007-01-17 |
A Community Satisfaction Model Based on Simultaneous Equations |
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| GENG Jin-hua,GAO Qi-sheng.A Community Satisfaction Model Based on Simultaneous Equations[J].Systems Engineering,2007,25(3):111-114. |
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| Authors: | GENG Jin-hua GAO Qi-sheng |
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| Institution: | Complexity Science Institute, Qingdao University,Qingdao 266071 ,China |
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| Abstract: | Based on analyzing the quality characteristics of community, the concepts of customer satisfaction and loyalty are introduced into community management. Latent factors influencing satisfaction and loyalty are extracted by factor analysis. Regression analysis between these latent factors and satisfaction, loyalty has been done and a simultaneous equations model has been established. Finally, an example about community satisfaction is given to validate the model above. |
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| Keywords: | Factor Analysis Simultaneous Equations Community Satisfaction Community Loyalty |
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