| 电子化公共服务能力的评估 |
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| 引用本文： | 赵延亭,刘艳娥.电子化公共服务能力的评估[J].河北经贸大学学报(综合版),2013(3):76-77. |
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| 作者姓名： | 赵延亭 刘艳娥 |
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| 作者单位： | [1]河北经贸大学人事处,河北石家庄050061 [2]河北经贸大学公共管理学院,河北石家庄050061 |
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| 摘 要： | 作为电子政务本质的电子化公共服务的功能水平标志着我国政府网站电子政务的发展水平,对其进行科学有效的评估,有利于正确认识公共服务功能实现过程中的问题及实现水平,同时科学合理的评估体系的建立对于电子政务的发展具有一定的目标指向作用。
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| 关 键 词： | 电子政务 公共服务 评估体系 电子信息技术 绩效评估 服务成熟度 客户关系管理 信息公开 |
The Evaluation of Electronic Public Service Capacity |
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| Authors: | Zhao Yanting Liu Yane |
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| Institution: | 1. Department of Personnel, Hebei Economic and Trade University, Shijiazhuang 050061, China; 2. School of Public Management, Hebei University of Economy and Trade, Shijiazhuang 050061, China) |
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| Abstract: | As the nature of e-government, the function level of electronic public service marks the development level of government websites in our country electron government affairs, carrying on the scientific and effective evaluation is conducive to correctly understanding the problems and implementation level in the process of public service functions implementation, at the same time, the establishment of a scientific and reasonable evaluation system has certain goal-oriented function for the development of e-government. |
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| Keywords: | electronic government affairs public services evaluation system electronic information technology performance evaluation service maturity degree customer relationship management（CRM） information disclosure |
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