| 丽音信使业务及其投诉管理功能的实现 |
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| 引用本文： | 王海燕.丽音信使业务及其投诉管理功能的实现[J].科学之友,2008(2):144-146. |
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| 作者姓名： | 王海燕 |
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| 作者单位： | 中国网通（集团）有限公司太原市分公司,山西太原030001 |
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| 摘 要： | 就太原通信公司丽音信使这项增值业务在发展过程中遇到的比较关键的投诉问题进行思考，采用可视化编程工具，依托先进的数据库管理技术提出了比较切合公司管理实际的解决方案和实现方法，是增值业务管理过程中，通过改进管理手段提高业务管理水平的有益探索和实践。
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| 关 键 词： | 丽音信使 增值业务 投诉 数据库 DELPHI |
Liyin Message Service and Realization of its Complain Management |
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| Wang Haiyan.Liyin Message Service and Realization of its Complain Management[J].Friend of Science Amateurs,2008(2):144-146. |
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| Authors: | Wang Haiyan |
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| Institution: | Wang Haiyan |
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| Abstract: | According to the consideration on critical complain problems met in the developing process of Liyin value-added service in Taiyuan Communications Company, using visual programming tools and on bases of advanced database management technology, solution plan and realization method are provided which meet the practical management of company. That is the beneficial exploration and practice that improve service management proficiency by improving management tools in the process of value-added service. |
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| Keywords: | Luyin Message Business value-added business complain database DELPHI |
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