| 从读者心理需要出发提高图书馆服务质量 |
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| 引用本文： | 左玉宏,刘琪.从读者心理需要出发提高图书馆服务质量[J].科技情报开发与经济,2005,15(22):42-43. |
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| 作者姓名： | 左玉宏 刘琪 |
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| 作者单位： | 黑龙江科技学院图书馆,黑龙江哈尔滨,150027 |
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| 摘 要： | 介绍了图书馆树立“读者第一”理念的重要性,指出了解读者心理需求、提高馆员素质、完善服务模式是做好图书馆工作的重要保证。
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| 关 键 词： | 图书馆 读者服务 馆员素质 服务质量 |
| 文章编号： | 1005-6033（2005）22-0042-02 |
| 收稿时间： | 2005-07-20 |
| 修稿时间： | 2005年7月20日 |
Improve the Quality of library's Services According to Readers' Psychological Needs |
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| ZUO Yu-hong,LIU Qi.Improve the Quality of library's Services According to Readers' Psychological Needs[J].Sci-Tech Information Development & Economy,2005,15(22):42-43. |
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| Authors: | ZUO Yu-hong LIU Qi |
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| Abstract: | This paper introduces the importance of setting up the conception of "Readers First", and expounds that understanding the readers' psychological needs, improving librarians' quality and perfecting the service mode are the important guarantee for doing well the library work. |
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| Keywords: | library service for readers librarian quality service quality |
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