论高校图书馆馆员与学生读者之间的沟通

高校图书馆馆员与学生读者之间的沟通至关重要。馆员与读者的有效沟通,是优质服务不可或缺的重要途径。本文对语言沟通、非语言的体态语沟通、活动沟通、管理沟通等渠道及其技巧,进行了论述与探讨,以期提高馆员的认识,提升服务质量。

Communication between the college librarian and student readers

The communication between the college librarian and student readers is of great significance.The effective communication is one of the important ways to reach to the high quality service.This essay focuses on discuss on language communication,body language communication,activity communication,management communication,etc,with expectation of enhancing the understanding of the librarian and improving the service quality.