Intervention and the management process: An action-based research study |
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Authors: | Paul Ledington |
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Institution: | 1. The Department of Commerce, The University of Queensland, 4067, St. Lucia, Brisbane, Australia
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Abstract: | This paper develops the argument that all attempts at tackling ill-structured problems may be conceptualized as a process of Intervention into the contextual management processes of a situation. An appreciative theory of managing is developed and an operational framework, the conversations model, is presented as an aid to the management of Intervention. An action-based research methodology is used to investigate the practice of intervention, and a case study described in which the approach was used in relation to problems arising in a computer-based accounting information system. |
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Keywords: | intervention appreciative theory of managing conversations model action-based research soft systems methodology |
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