| 饭店服务质量经济性构成、特征及其分析 |
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| 引用本文： | 陈雪琼,仲建兰. 饭店服务质量经济性构成、特征及其分析[J]. 沈阳大学学报：自然科学版, 2009, 21(4): 1-3,12 |
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| 作者姓名： | 陈雪琼 仲建兰 |
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| 作者单位： | 华侨大学旅游学院,福建,泉州,362021 |
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| 摘 要： | 在强调“顾客至上”的饭店企业,服务质量的经济性分析应从企业和顾客两个角度进行,以达到两者的相对均衡,确保企业和顾客双赢,实现服务质量经济性分析的有效性。
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| 关 键 词： | 饭店服务质量 经济性分析 顾客角度 企业角度 |
Composing, Features and Analysis on Economy of Hotel's Service Quality |
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| CHEN Xueqiong,ZHONG Jianlan. Composing, Features and Analysis on Economy of Hotel's Service Quality[J]. Journal of Shenyang University, 2009, 21(4): 1-3,12 |
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| Authors: | CHEN Xueqiong ZHONG Jianlan |
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| Affiliation: | (College of Tourism, Huaqiao University, Quanzhou 362021, China) |
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| Abstract: | In hotel enterprises, which insist ＂costumer first＂, economic analysis of service quality should be discussed from the both the perspective of customer and the perspective of enterprise to achieve the relative balance between the two, to ensure a win-wln situation, and to achieve the effectiveness of economic analysis of service quality. |
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| Keywords: | service quality of hotel economic analysis the perspective of customer the perspective of enterprise |
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