| A SUSTAINABLE PLATFORM FOR E-SERVICE SYSTEM DESIGN |
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| 作者姓名： | Guohua BAI Blekinge Institute of Technology SE- Ronneby Sweden |
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| 作者单位： | Guohua BAI Blekinge Institute of Technology SE-372 25 Ronneby，Sweden |
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| 摘 要： | 1. Introduction We all know that service business is a verycomplex and dynamic system, which meansthat many elusive and interrelated componentsor objects are involved in the service business,and they are dynamically interrelated.Accord…
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| 关 键 词： | 电子服务系统 电子卫生保健 支持平台设计 活动系统理论 |
A sustainable platform for e-service system design |
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| Guohua BAI Blekinge Institute of Technology SE- Ronneby,Sweden.A SUSTAINABLE PLATFORM FOR E-SERVICE SYSTEM DESIGN[J].Journal of Systems Science and Systems Engineering,2004,13(4):436-449. |
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| Authors: | Guohua Bai |
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| Institution: | Blekinge Institute of Technology SE-372 25 Ronneby, Sweden |
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| Abstract: | By integrating system thinking and social psychology, this paper presents an Activity System Theory (AST) approach to the platform design of e-service systems in general, and e-healthcare systems in specific. In the first part, some important principles of AST and a sustainable model of human activity system are introduced. Then a project ‘Integrated Mobile Information System for Healthcare (IMIS)’ is presented to demonstrate how to construct a comprehensive platform for various complex e-service systems based on the sustainable model of AST. Our research focused on the complex e-healthcare system in Sweden, and the results showed that the model of AST can provide the designers of e-service system with a comprehensive and sustainable platform for designing various kinds of e-service systems. |
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| Keywords: | E-services E-healthcare sustainable platform design activity system theory (AST) |
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