民航机组资源管理训练效果评估模型

为更好地提升飞行机组的配合与协作能力,提高航空运输安全水平,需要评估机组资源管理(CRM)训练的效果。依据民航规章要求、专家访谈结果并结合Kirkpatrick模型,从反应、学习、行为、组织4个层次选取并确定20项CRM训练效果评估指标。对20项评估指标进行探索性因子分析,建立以课堂讲授、组织安排与设施、学员技能、团队氛围、组织绩效5因子CRM训练效果的评估指标体系。为进一步量化因子间的因果关系,使用AMOS17.0软件对CRM训练效果评估测量模型及结构模型进行修正,最终形成一套完整的民航CRM训练效果评估模型。该模型为中国航空公司改善CRM训练及其效果评估工作提供了参考。

Model of training effectiveness evaluation of flight crew resource management

In order to preferably improve cooperation capabilities of flight crew, the training effectiveness of crew resource management (CRM) should be evaluated. According to civil aviation regulatory, expert interview results and Kirkpatrick''s hierarchy model, twenty evaluation indictors were selected based on four metrics of CRM training. And then, evaluation indictor system of CRM training effectiveness with five ingredients, namely lectures, organizational arrangements and facilities, participants'' skills, team climate, and organizational performance, was established through exploratory factor analysis of twenty evaluation indictors using SPSS19.0. To further quantilize the casual relationships among five ingredients, evaluation measurement model and structural model of flight CRM training effectiveness were modified by AMOS17.0. Finally, an integrated evaluation model of CRM training effectiveness was generated. The study can act as reference for airline to improve effectiveness of CRM training.