| 打造科学规范的专业化客服中心 |
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| 引用本文： | 张芳.打造科学规范的专业化客服中心[J].科学之友,2007(6):93-94. |
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| 作者姓名： | 张芳 |
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| 作者单位： | 中国网通（集团）有限公司朔州市分公司,山西朔州036006 |
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| 摘 要： | 通过多年从事客服中心的运营管理,总结出要想打造科学规范的专业化客服中心,必须抓住运营管理的关键——建制度、理流程、明分工、重效率。
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| 关 键 词： | 专业化客服中心 科学规范 |
| 文章编号： | 1000-8136（2007）06-0093-02 |
Creating Scientific Standard Specialized Service Center |
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| Zhang Fang.Creating Scientific Standard Specialized Service Center[J].Friend of Science Amateurs,2007(6):93-94. |
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| Authors: | Zhang Fang |
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| Abstract: | Working as a business manager at service center,the author summaries that it is necessary to pay special attention to the keys of business management --establish regulations,put in order process,clear-cut division of labor,attach importance to the efficiency-in order to create scientific standard specialized service center. |
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| Keywords: | specialized service center scientific program |
| 本文献已被 CNKI 维普 等数据库收录！ |
