基于结构方程模型的装配式住房住户满意度研究

结合装配式住房施工进度快、节省人力和节能环保等特点,对其住户的满意度进行了研究.基于美国用户满意度指数(ACSI)模型,构建了装配式住房住户满意度结构方程模型,并对模型的拟合程度和显著性进行了检验.通过路径分析得到了影响装配式住房住户满意度的各因素重要程度,重要性排序为:住户感知价值>住户感知质量>开发商形象>住户预期质量.根据模型测评结果,提出了提高装配式住房住户满意度的持续改进策略.

Study on Householders' Satisfaction with Prefabricated Housing Based on Structural Equation Model

With prefabricated housing''s characteristics of fast construction progress, labor saving , energy saving and environmental protection being considered, the study of the housing''s household satisfaction was performed. Based on the American customer satisfaction index(ACSI) model, this study constructed a structural equation model(SEM) for the household satisfaction with prefabricated housing, and tested the fitting degree and significance of the model. Through path analysis, the importance of each factor affecting households'' satisfaction with prefabricated housing were obtained. The order of each factor''s importance is: household perceived value > household perceived quality > developer image > household expected quality. According to the results of the model evaluation, this study put forward the strategy to continuously improve household''s satisfaction with prefabricated housing.