基于社会力模型的机场旅客排队模型

航站楼旅客出港排队服务流程研究,对航站楼根据实际运行情况配置资源、提高旅客满意度至关重要。对此,提出一种对旅客出港排队流程分析仿真的新方法。首先,通过优化社会力模型构建航站楼排队仿真模型。然后,运用Anylogic软件对南京禄口国际机场T2航站楼出发大厅旅客安检排队服务流程进行仿真。最后,通过仿真数据分析了优化模型和传统模型的运行结果差异,表明两种模型安检通道利用率和实际运行情况无明显差异,均高于96%;但优化模型队列平均长度明显小于传统模型2~3人,旅客排队等待时间及在安检系统中花费总时间的均值均明显小于传统模型100 s左右,更符合安检区域高峰时段的实际运行情况。

Airport passenger queuing model based on social force model

The study of the passenger queue service process in the terminal building is essential for the terminal to allocate resources and improve passengers' satisfaction according to the actual operation. Thus, a new method to analyze and simulate the passenger queue service process is proposed. Firstly, the research optimizes the social force model, builds a terminal queuing simulation model. Secondly, the Anylogic software is used to simulate the passenger queue service process of security check in the departure hall of Nanjing Lukou International Airport Terminal 2. Finally, through the simulation data, different simulation results of the optimization model and the traditional model are analyzed, which shows that there is no clear difference of the security channel utilization and the actual operation between the two models, both are higher than 96%. The results also shows that the average queue length of the optimization model is significantly smaller than the traditional model with 2~3 people; the average waiting time and average time spent by passengers in the security system are significantly smaller than the traditional result of about 100 s, which is more in line with the actual operation of security inspection area peak hours.