| 基于协同产品开发的客户服务研究 |
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| 引用本文： | 庹秀兵,赵小惠,张莹. 基于协同产品开发的客户服务研究[J]. 西安工程科技学院学报, 2006, 20(3): 306-310 |
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| 作者姓名： | 庹秀兵 赵小惠 张莹 |
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| 作者单位： | 西安工程科技学院机电工程学院,陕西西安710048 |
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| 基金项目： | 国家自然科学基金;陕西省教育厅资助项目;西安工程科技学院校科研和教改项目 |
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| 摘 要： | 从产品开发的三维度理论出发，分析了产品全生命周期中客户服务需求的分布状况和客户服务需求的柔性区间，以及客户服务的响应柔性和响应速度．提出了用客户服务来支持协同产品开发中的信息协同和服务协同，实现产品开发的客户协同，并给出了支持协同产品开发的客户服务的实现方法．
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| 关 键 词： | 产品开发 客户服务需求 客户协同 |
| 文章编号： | 1671-850X(2006)03-0306-05 |
| 修稿时间： | 2006-01-04 |
Study on customer service based on co-operation product development |
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| TUO Xiu-bing,ZHAO Xiao-hui,ZHANG Ying. Study on customer service based on co-operation product development[J]. Journal of Xi an University of Engineering Science and Technology, 2006, 20(3): 306-310 |
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| Authors: | TUO Xiu-bing ZHAO Xiao-hui ZHANG Ying |
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| Abstract: | Beginning with the three-dimension theory of product development,customer service requirements distribution and flexibility extent during all-life period of product are analysed.The responsive flexibility and responsive velocity of customer service are researched.Using customer service to hold up the information co-operation and service co-operation in the co-operation product development is put foward in order to accomplish customer co-operation.At the end,an available method to reference is offered. |
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| Keywords: | product development customer service requirement customer co-operation |
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