| 论情绪劳动之负面情绪效应的人力资源管理 |
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| 引用本文： | 李新霞. 论情绪劳动之负面情绪效应的人力资源管理[J]. 韶关学院学报, 2007, 28(11): 165-168 |
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| 作者姓名： | 李新霞 |
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| 作者单位： | 河南大学,教育科学学院,河南,开封,475004 |
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| 摘 要： | 随着服务型社会的崛起，情绪劳动愈益受到更多的重视。长期的、频繁的情绪劳动可引发多种负面情绪效应，这些负面的情绪效应不仅危及员工的身心健康，对组织目标的顺利达成也造成很大的阻碍。因此，人力资源管理务必妥善抓好六个关键环节，以应对情绪劳动之负面情绪效应。
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| 关 键 词： | 情绪劳动 情绪效应 人力资源管理 |
| 文章编号： | 1007-5348（2007）11-0165-04 |
| 修稿时间： | 2007-09-29 |
The HRM''''s Measure for the Negative Emotional Effect of Emotional Labor |
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| LI Xin-xia. The HRM''''s Measure for the Negative Emotional Effect of Emotional Labor[J]. Journal of Shaoguan University(Social Science Edition), 2007, 28(11): 165-168 |
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| Authors: | LI Xin-xia |
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| Affiliation: | College of Education Science, Henan University, Kaifeng 475004, Henan, China |
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| Abstract: | With the service-type society comes, increasingly importance has been attached to emotional labor. long-term and frequent emotional labor can cause multifarious negative emotional effects and these negative emotional effects not only endanger employees＇ health, but also to block the organizational goal carried out successfully. The article first introduces what is emotional labor and its emotional effects, then discusses six kinds of HRM＇s measure which are excepted to be used for dealing with the negative emotional effect of emotional labor . |
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| Keywords: | emotional labor emotional effect human resource management |
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