| 经济型酒店顾客期望管理途径初探 |
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| 引用本文： | 郭倩倩. 经济型酒店顾客期望管理途径初探[J]. 韶关学院学报, 2007, 28(10): 123-125 |
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| 作者姓名： | 郭倩倩 |
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| 作者单位： | 韶关学院,旅游系,广东,韶关,512005 |
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| 摘 要： | 在中国，经济型酒店间的竞争越来越激烈。只有获得顾客满意的企业才能够在竞争中取得胜利，而对顾客期望进行有效管理是获得顾客满意的基本途径。
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| 关 键 词： | 经济型酒店 顾客期望 管理 |
| 文章编号： | 1007-5348（2007）10-0123-03 |
| 修稿时间： | 2007-08-20 |
Ways of Customer''''s Expectation Management in Economical Hotels |
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| GUO Qian-qian. Ways of Customer''''s Expectation Management in Economical Hotels[J]. Journal of Shaoguan University(Social Science Edition), 2007, 28(10): 123-125 |
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| Authors: | GUO Qian-qian |
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| Affiliation: | Department of Tourism, Shaoguan University, Shaoguan 512005, Guangdong, China |
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| Abstract: | The competition among economical hotels becomes more and more acute. The one who can win the customer＇ s satisfaction will be succeed. To manage the customer＇ s expectation is a good way to get their satisfaction. Some basic ways to manage the customer＇s expectation effectively are explored in this article. |
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| Keywords: | economical hotel customer expectation management |
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