Attributional Bias as a Source of Conflict Between Users and Analysts in an Information Systems Development Context—Hypotheses Development |
| |
Authors: | Snead Kenneth C Ndede-Amadi Atieno A |
| |
Institution: | (1) Department of Accounting and Management Information Systems, Bowling Green State University, 357 Business Building, Bowling Green, Ohio, 43403 |
| |
Abstract: | One potential obstacle to effective information systems development involves the conflict between users and developers. It has been argued that information systems development personnel have different perceptions of what constitutes systems effectiveness than do users. System objectives are accomplished from the developer's viewpoint when a system has technical validity. System objectives are accomplished from the user's viewpoint when the system has organizational validity. Differences in the assessment of information systems project success are accentuated when users perceive the project as a failure. Attribution theory, a social psychology theory, is employed here to explain the source and outcome of such conflict. Also discussed are alternative ways of resolving those differences. |
| |
Keywords: | analyst attribution bias developer systems user |
本文献已被 SpringerLink 等数据库收录! |