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关于图书馆开展读者满意度调查研究的思考
引用本文:陈建英.关于图书馆开展读者满意度调查研究的思考[J].科技情报开发与经济,2011,21(18):91-93.
作者姓名:陈建英
作者单位:唐山市图书馆,河北唐山,063000
摘    要:介绍了读者满意度的概念及其在图书馆实践中的意义,就开展读者满意度调查研究中需要关注的几个问题进行了探讨。

关 键 词:图书馆  读者满意度  调查研究

Considerations about the Investigation on the Satisfaction Degree of Readers of Library
CHEN Jian-ying.Considerations about the Investigation on the Satisfaction Degree of Readers of Library[J].Sci-Tech Information Development & Economy,2011,21(18):91-93.
Authors:CHEN Jian-ying
Institution:CHEN Jian-ying
Abstract:This paper introduces the concept of reader's satisfaction degree and its significance in library's practice,and probes into several issues needing attention in the investigation on reader's satisfaction degree.
Keywords:library  reader's satisfaction degree  investigation  
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