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Implementing total quality management through total systems intervention: A creative approach to problem solving in diagnostic biotechnology (Pte) Ltd. |
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| Authors: | Robert L Flood |
| Institution: | 1. Department of Management Systems and Sciences, University of Hull, HU6 7RX, Hull, UK |
| Abstract: | This paper documents the implementation of Total Quality Management employing a creative approach to problem solving called Total Systems Intervention. |
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