| 基于客户知识的业务流程重组 |
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| 引用本文： | 张素霞.基于客户知识的业务流程重组[J].科技情报开发与经济,2005,15(2):124-125. |
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| 作者姓名： | 张素霞 |
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| 作者单位： | 四川省成都市四川大学公共管理学院 |
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| 摘 要： | 知识经济时代，知识是企业形成持续竞争优势的关键，客户知识是企业最重要的尊源之一。在分析传统业务流程的基础上，提出了以客户知识流重组企业业务流程，以达到企业业务流程的不断改善和优化。
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| 关 键 词： | 客户知识 客户知识流 业务流程 重组 |
| 文章编号： | 1005-6033-(2005)02-0124-02 |
| 修稿时间： | 2004年9月10日 |
Business Process Reengineering Based on Customer Knowledge |
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| ZHANG Su-xia.Business Process Reengineering Based on Customer Knowledge[J].Sci-Tech Information Development & Economy,2005,15(2):124-125. |
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| Authors: | ZHANG Su-xia |
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| Institution: | ZHANG Su-xia |
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| Abstract: | Knowledge is the key that enterprises form persistently competitive superiority in the era of knowledge economy. Also, customer knowledge is one of the most important enterprise resources. On the basis of analyzing the traditional business process, this paper puts forward a reengineered business process based on customer knowledge current to reach constantly improvement and optimization of business process. |
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| Keywords: | customer knowledge customer knowledge current business process reengineering |
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