| 条件定制方法在电信业CRM项目中的应用研究 |
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| 引用本文： | 王颖,薛醒思.条件定制方法在电信业CRM项目中的应用研究[J].太原师范学院学报(自然科学版),2011,10(4):91-95,103. |
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| 作者姓名： | 王颖 薛醒思 |
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| 作者单位： | 福建工程学院计算机与信息科学系,福建福州,350108 |
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| 基金项目： | 福建工程学院院基金项目(GY-Z08102) |
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| 摘 要： | 结合电信CRM项目的实际应用的需求,文章提出了一种灵活的条件定制方法,并应用于中国联通客户评价系统中的客户分级、俱乐部分级、客户积分预警的条件定制模块中,解决了目前项目开发中条件变动而修改程序代码的弊病,获得了较好的应用效果.
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| 关 键 词： | 条件定制 客户价值分析 客户评价系统 CRM 电信业 |
The Research of Condition Customization Method in Telecom CRM Project |
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| Wang Ying Xue Xingsi.The Research of Condition Customization Method in Telecom CRM Project[J].Journal of Taiyuan Normal University:Natural Science Edition,2011,10(4):91-95,103. |
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| Authors: | Wang Ying Xue Xingsi |
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| Institution: | Wang Ying1 Xue Xingsi2(Department of Computer,Fujian University of Technology,Fuzhou 350108,China) |
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| Abstract: | Required by actual application of telecom CRM project,a flexible condition customization model is provided and it is applied to customer appraises system of China Unicom including grading of customer,grading of club members and customer conditioned alarm.It flexibly solves the defect that change of condition in requirement needs changing source code,and gets better effect in application. |
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| Keywords: | condition customization customer value analysis customer appraises system CRM telecom |
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