Developing total systems intervention (TSI): The critical review mode

Total systems intervention (TSI) is a meta-methodology which interprets and brings into action a range of problem solving methodologies, viewing problem solving as a process of intervention where practitioners can learn about and manage complex interacting issues. When first presented, TSI was the framework that evolved from one of many possible operationalisations of critical systems thinking. From these beginnings, TSI (as one practical implementation of the principles of CST) now continues its development into a methodology for use by problem solvers in all situations, not just the organisational-enterprise setting. This paper presents a detailed operationalisation of the critical review mode, the framework of which may also be of use in the operationalisation of the other modes in TSI.