信息系统“功能任务网络”中位置及关系特征对企业信息系统使用的影响研究

企业信息系统中用户的表现不仅依赖于自身,还会受到社会环境的影响.本文以某船舶修造船企业4年信息化应用的二手数据为样本,运用社会网络分析方法,刻画信息系统用户因相同的功能使用而建立联系的功能任务网络,并用中心性和结构洞两类指标衡量该网络环境中的位置特征和关系特征,实证检验他们对信息系统使用的影响.研究结果表明,该网络的位置特征、关系特征对信息系统使用情况均有正向影响,研究还发现位置特征的影响程度与关系特征的交互会正向影响信息系统使用,这意味着高影响力的用户所占用的结构洞,往往更能充分发挥其衔接和促进信息系统使用的作用.本研究对解释信息系统中用户的差异化使用有一定的理论贡献.文章最后给出了相应的信息化管理启示.

Study of effects of functional tasks network's position and relationship on enterprise information system usage

The users' performance in enterprise information systems depended not only on themselves, but also on social environment. Paper used the second-hand data of a shipbuilding enterprise as a sample, and used social network analysis method to describe the functional task network, it was established on the basis of information system users used the same function. Paper measured the network environment's location and relationship features with centrality and structure hole characteristics, and empirically tested their impact on the use of information systems. The results show that the network's location and relationship characteristics have a positive effect on the use of information systems, it also finds that the interaction between location and relationship characteristics positively affects the use of information systems, which means if users with high influence have structural holes, they tend to give full play to its convergence and promote the use of information systems. This study has some theoretical contributions to explain the differentiated usage of information systems. Finally, paper gives the corresponding information management inspiration.