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提升服务品质 树立优质服务形象
引用本文:杨琪.提升服务品质 树立优质服务形象[J].科技情报开发与经济,2008,18(26):43-45.
作者姓名:杨琪
作者单位:扬州大学逸夫图书馆,江苏扬州,225009
摘    要:阐述了高校图书馆树立优质服务形象的措施,指出只有提升服务品质才能适应信息技术高速发展,实现现代图书馆的自我完善和升华。

关 键 词:高校图书馆  读者服务  服务质量

Improving the Service Quality to Establish the Image of High-quality Service
YANG Qi.Improving the Service Quality to Establish the Image of High-quality Service[J].Sci-Tech Information Development & Economy,2008,18(26):43-45.
Authors:YANG Qi
Abstract:This paper expounds the measures for establishing the image of high-quality service of university library, and points out that only improving the service quality can the library fit in with the rapid development of information technology and implement the self-perfection and sublimation of modern library.
Keywords:university library  service for readers  service quality
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