维修系统评价指标体系及确定方法

选择合理的效能指标对维修系统进行定量的考核和评价是装备战斗力生成重要保证。基于维修系统的运营过程，提出了描述其指标体系的输入过程输出与环境框架，赋予维修指标以明确的物理意义，并在此基础上，提出了指导维修指标选择的层次化平衡计分卡方法，来综合考虑维修系统运营过程中的多种相关因素及其相互之间的因果关系，使系统宏观运营目标与微观指标一致起来，可方便结合网络分析法，对系统运营过程进行定量评价和对薄弱环节进行诊断。应用案例证明了所提方法的有效性和可操作性。

Evaluation index framework of maintenance system and its selection method

To ensure the weapon systems achieve desired performance, maintenance managers need a good track of the performance in the maintenance process and the maintenance results by rigorously defining and carefully selecting their performance metrics. An inputs, processes, outputs and environments model based framework is proposed to provide rigorously defined understanding for each indicator by highlighting an aspect of the maintenance activities. Based on the framework, a hierarchical balanced scorecard (BSC) method which provides a link between the maintenance objectives, maintenance process or efforts and maintenance results, is also proposed to guide the right indicators selection. Combined with the analytic network process method, the performance of the maintenance system can be evaluated and diagnosed quantitatively. A successful application of the method in a depot level maintenance station for a new type weapon verifies its validity and operability.