Systemic Intervention in a University Department: Reflections on Arrested Action Research

This paper reflects on my experience as an insider researcher attempting to use critical systems ideas and practices to promote quality improvement in a university engineering department. Reflection is a key part of learning. This paper is intended to contribute to critically, self-reflective learning for the community of systems practitioners. These reflections on my questions about participation, ethics, politics of process, and the choices and actions resulting from them may help others to formulate their own. The complexity of systems practice places substantial demands on the researcher, particularly in the case of insider, practitioner research. Nevertheless, the exploration of critical systems approaches to critique boundaries and structure ‘problems’ in the core aspects of higher education in locally meaningful ways should continue. While demanding, it still can work to promote learning about authentic quality.