| 旅行社售后服务体系构建探析 |
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| 引用本文： | 吴慧,刁宗广,刘力. 旅行社售后服务体系构建探析[J]. 科技情报开发与经济, 2009, 19(6) |
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| 作者姓名： | 吴慧 刁宗广 刘力 |
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| 作者单位： | 合肥学院旅游系,安徽合肥,230601 |
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| 摘 要： | 简述了旅行社售后服务的内涵,阐明了构建完善的售后服务体系对改进旅行社服务质量,提高旅行社整个服务系统运作水平的重要意义,并提出了旅行社售后服务体系构建的策略.
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| 关 键 词： | 旅行社 售后服务 服务体系 |
Probe into the Construction of Travel Agency''s After Service System |
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| Wu Hui,DIAO Zong-guang,LIU Li. Probe into the Construction of Travel Agency''s After Service System[J]. Sci-Tech Information Development & Economy, 2009, 19(6) |
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| Authors: | Wu Hui DIAO Zong-guang LIU Li |
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| Abstract: | This paper briefly expounds the connotations of travel agency's after service,probes into the important significance of constructing perfect after service system on improving travel agency's service quality and increasing the operation level of whole service system,and puts forward some strategies for constructing travel agency's after service system. |
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| Keywords: | travel agency after service service system |
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