| 国内大学出版社客户投诉处理工作探析 |
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| 引用本文： | 王艺榕,吕维平.国内大学出版社客户投诉处理工作探析[J].科技情报开发与经济,2009,19(29):169-171. |
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| 作者姓名： | 王艺榕 吕维平 |
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| 作者单位： | 西南科技大学经济管理学院,四川绵阳,621010 |
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| 摘 要： | 通过对中国大学出版社客户投诉处理工作的抽样调查,分析了大学出版社客户投诉处理工作中的问题以及开展这项工作的现实意义,提出了大学出版社客户投诉处理的对策。
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| 关 键 词： | 大学出版社 客户投诉 投诉处理 读者满意度 |
Probe into the Handling of Customer Complaints in China's University Presses |
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| WANG Yi-rong,L Wei-ping.Probe into the Handling of Customer Complaints in China''s University Presses[J].Sci-Tech Information Development & Economy,2009,19(29):169-171. |
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| Authors: | WANG Yi-rong L Wei-ping |
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| Institution: | WANG Yi-rong,L(U) Wei-ping |
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| Abstract: | Through the sampling survey on the handling of customer complaints in China's university presses,this paper analyzes the problems existing in the handling of customer complaints in university presses and the realistic significance of developing this work,and puts forward some countermeasures for handling the customer complaints for university presses. |
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| Keywords: | university press customer complaint complaint handling reader's satisfaction degree |
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